Ground agents in your data

Assistants are only as trustworthy as the corpora and rules you attach. Retrieval over curated documents beats giant unstructured dumps when answers must be defensible to compliance or finance.

Policies should say what the agent may claim, what it must refuse, and how it cites sources. Without that contract, teams cannot tell a model drift from a process change.

Logging prompts, retrieved chunks, and final answers for sensitive flows is not optional—it is how you reproduce incidents and improve grounding without guessing.